Refund policy
Return & Refund Policy
Thank you for shopping with us at Enrich Operations. We want you to be completely satisfied with your purchase. Please read our return and refund policy below.
Returns
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We accept returns within 30 days of the delivery date.
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To be eligible for a refund, the product must be returned in its original condition and packaging.
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If you wish to return your product for reasons other than it being faulty, return shipping costs are the responsibility of the customer.
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We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Faulty Items
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If your product is faulty or not functioning as described, please contact us immediately with your order details and a description of the issue.
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In the case of a verified fault, we will cover the cost of return shipping and issue a full refund once the product has been received and inspected.
Refunds
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Once your return is received and inspected, we will notify you by email about the status of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.
Contact Us
If you have any questions about our return and refund policy, please contact us at: